Data Protection
Privacy Policy — How txr999 Collects, Uses, and Protects Your Data
Your privacy matters to txr999. This policy explains exactly what personal information we collect, why we collect it, how we use it, and the controls you have over your own data as a player in Bangladesh.
At a Glance
Your Privacy at txr999 — Key Points
These highlights summarise our approach. The complete policy sections below contain the full detail.
SSL Encryption on Every Session
All data transmitted between your device and the txr999 platform is encrypted using industry-standard SSL/TLS technology. Your account details, payment information, and session data are protected at every point of transfer.
No Sale of Personal Data
txr999 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate the txr999 platform and to meet our legal obligations.
BDT Payment Data Stays Secure
When you deposit or withdraw via bKash, Nagad, Rocket, or Upay, your mobile wallet credentials are processed through secure payment channels. txr999 does not store your full mobile wallet PIN or password on its own servers.
Right to Access and Correct Your Data
You can request a copy of the personal data txr999 holds about you at any time, and you can ask us to correct any inaccuracies. Requests should be submitted to our support team at [email protected].
Cookies for Performance and Analytics Only
txr999 uses cookies to maintain session state, measure platform performance, and improve the user experience. We do not use cookies to build cross-site advertising profiles or share browsing data with third-party ad networks.
Age Verification Protects Minors
txr999 does not knowingly collect personal data from individuals under the age of 21. If we discover that data from an underage person has been collected, that data will be deleted prompt ly and the associated account closed.
1. Introduction
This Privacy Policy ("Policy") describes how txr999 ("we", "us", "our") collects, uses, stores, and discloses personal information when you access or use the txr999 platform at txr999.bet ("the Platform"). This Policy applies to all registered players, website visitors, and individuals who interact with txr999's customer support team.
By registering an account on txr999 or by continuing to use the Platform, you acknowledge that you have read and understood this Policy and that you consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform and contact our support team to request account closure.
This Policy should be read alongside our Terms & Conditions, which govern the overall relationship between you and txr999. Defined terms used in the Terms & Conditions carry the same meaning in this Policy unless stated otherwise.
Policy Updates: txr999 reserves the right to update this Privacy Policy at any time. Where changes are material, we will make reasonable efforts to notify registered players via their registered contact details before the changes take effect. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
2. Information We Collect
txr999 collects personal information in several ways — directly from you when you register or use the Platform, automatically through your device and browser, and in limited cases from third-party service providers who support our operations. The categories of data we collect are set out below.
2.1 Information You Provide Directly
Full legal name, date of birth, gender (where provided), and national identity details submitted during account verification.
Mobile phone number, email address, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other divisions).
Mobile wallet account number (bKash, Nagad, Rocket, Upay) and bank account details used for deposits and withdrawals. Full PINs or passwords are never stored by txr999.
Messages, attachments, and records from your communications with the txr999 customer support team, including live chat transcripts and email correspondence.
Copies of identity documents (national ID card, passport, driving licence) and proof-of-address documents submitted for Know Your Customer (KYC) verification.
2.2 Information Collected Automatically
Device type, operating system, browser version, screen resolution, unique device identifiers, and mobile network information.
Pages visited, games played, bet amounts and outcomes, session duration, login timestamps, and navigation paths within the Platform.
Approximate geographic location derived from your IP address. txr999 does not access your device's precise GPS location.
Session cookies, preference cookies, and analytics cookies as described in Section 6 of this Policy.
3. How We Use Your Information
txr999 uses the personal information we collect for the following purposes. We only process your data where we have a lawful basis for doing so, which in most cases is either your consent, the performance of our contract with you, compliance with a legal obligation, or our legitimate interests in operating a safe and fair gaming platform.
3.1 Platform Operation
We use your personal information to create and manage your txr999 account, process deposits and withdrawals in BDT via your selected payment method, verify your identity and age in accordance with our 21+ minimum age requirement, and provide access to casino games and sports betting markets including cricket (BPL, IPL, T20), slots, and live casino games.
3.2 Security and Fraud Prevention
txr999 uses your data to detect and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other forms of platform misuse. This includes monitoring betting patterns, deposit behaviour, and IP address history. Where suspicious activity is identified, txr999 may suspend your account pending investigation and may be obliged to report certain activities to relevant authorities.
3.3 Customer Support
When you contact txr999 support, we use the information you provide — together with your account history — to resolve your query efficiently. Support records are retained for a reasonable period to allow us to track the history of issues and improve our service quality.
3.4 Personalisation and Communications
With your consent, txr999 may use your account activity data to send you personalised promotional offers, bonus notifications, and platform updates relevant to your playing preferences — for example, cricket betting promotions during BPL or T20 World Cup periods, or slot tournament announcements. You may withdraw your consent to marketing communications at any time by contacting support.
3.5 Legal and Regulatory Compliance
txr999 retains and processes certain categories of personal data to comply with applicable legal and regulatory obligations, including anti-money laundering requirements, age verification obligations, and record-keeping duties. This data is held for the minimum period required by applicable law and then securely deleted.
4. Sharing Your Information
txr999 does not sell or rent your personal information to third parties. We may share your data in the limited circumstances described below.
4.1 Service Providers
txr999 works with carefully selected third-party service providers who process data on our behalf to support the operation of the Platform. These include:
- Payment processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other participating Bangladeshi financial institutions, for processing deposits and withdrawals;
- Game software providers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others, who may process session data to deliver and certify game results;
- Identity verification partners — third-party KYC service providers used to verify account holder identity and age;
- Analytics providers — platforms used to measure and improve site performance and user experience, operating under strict data processing agreements with txr999.
All third-party service providers are contractually obligated to process your data only for the purposes specified by txr999 and to maintain appropriate security standards.
4.2 Legal Obligations
txr999 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of txr999, its players, or the public.
4.3 Business Transfers
In the event that txr999 is subject to a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer via your registered contact details, and the successor entity will be bound by the terms of this Privacy Policy.
5. Data Retention and Security
5.1 Retention Periods
txr999 retains your personal data for as long as your account remains active and for a reasonable period thereafter to satisfy our legal, regulatory, and business obligations. In general terms:
- Account registration and identity data is retained for the duration of your account and for a minimum of five years after account closure;
- Financial transaction records are retained for a minimum of five years from the date of each transaction;
- Customer support correspondence is retained for a minimum of two years from the date of the last interaction;
- Marketing preference records are retained until you withdraw consent or request erasure, whichever is earlier.
On expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.
5.2 Security Measures
txr999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your device and the txr999 servers;
- Encrypted storage of sensitive data including KYC documents and payment records;
- Role-based access controls ensuring that only authorised txr999 personnel can access personal data;
- Regular security assessments and vulnerability testing of the Platform infrastructure;
- Two-factor authentication options available to all account holders.
While txr999 takes these security obligations seriously, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying txr999 promptly if you suspect any unauthorised activity on your account.
6. Cookies and Tracking Technologies
txr999 uses cookies and similar tracking technologies to operate the Platform effectively and to understand how players use our services. A cookie is a small text file placed on your device by a website server. It does not give txr999 access to your device or any information on it beyond what the cookie itself contains.
6.1 Types of Cookies We Use
- Essential cookies — required for the Platform to function. These include session authentication cookies that keep you logged in as you navigate between pages. Disabling these cookies will prevent the Platform from working correctly.
- Performance cookies — used to collect anonymous data about how visitors use the Platform, such as which pages are visited most frequently and where errors occur. This data helps txr999 improve site performance.
- Preference cookies — used to remember your account settings and display preferences so that you do not need to reset them on each visit.
- Analytics cookies — used by trusted analytics partners to measure Platform usage patterns. These cookies do not identify you personally; data is aggregated and anonymised before analysis.
6.2 Managing Cookies
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored on your device. Please be aware that blocking essential cookies will affect your ability to log in to and use the txr999 Platform. Instructions for managing cookies are available in the help documentation of your specific browser.
7. Your Data Rights
As a txr999 account holder, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe, and in any event within 30 days of receipt.
7.1 Right of Access
You have the right to request a copy of the personal data txr999 holds about you. We will provide this data in a commonly used electronic format. txr999 may request proof of identity before processing an access request to ensure that data is not disclosed to an unauthorised party.
7.2 Right to Rectification
If any personal data txr999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain account details directly within your txr999 account settings. For changes to core identity details such as your legal name or date of birth, additional verification documentation will be required.
7.3 Right to Erasure
You may request that txr999 delete your personal data where there is no longer a legitimate purpose for retaining it. Please note that txr999 may be required by law to retain certain categories of data (such as financial transaction records and KYC documents) for a minimum statutory period, and erasure requests in respect of such data cannot be fulfilled until that period expires.
7.4 Right to Withdraw Consent
Where txr999 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To stop receiving marketing communications from txr999, contact support at [email protected].
7.5 Right to Object
You have the right to object to txr999 processing your personal data where that processing is based on our legitimate interests. txr999 will cease processing unless we can demonstrate compelling legitimate grounds that override your rights, or where processing is necessary for legal claims.
8. Contact and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how txr999 handles your personal information, please contact us by email at [email protected]. Our support team is available during Bangladesh Standard Time (BST, UTC+6) business hours.
If you are not satisfied with how txr999 has handled your privacy concern after raising it with us directly, you may wish to seek guidance from an appropriate consumer protection or data protection authority in Bangladesh.
Responsible Gaming and Privacy: If you are using txr999's responsible gaming tools — such as deposit limits, session reminders, or self-exclusion — the records associated with these requests are treated with the highest level of confidentiality. They are not shared with any third party except where required by law. For more information, visit our Responsible Gaming page.
Your Data Is Safe at txr999
We take your privacy seriously so you can focus on what matters — enjoying great games, live cricket betting, and fast BDT withdrawals. 21+ only.
21+ only | Play responsibly | Terms apply